Using Digitalization to Reduce Friction Between Senders and Respondents In Network Due Diligence

Due diligence is a critical part of the network management function. Its importance and focus have further intensified during the COVID pandemic, as on-site visits have been curtailed. While questionnaire standardization has helped greatly, there continue to be multiple points of friction in the way DDQ and other information is exchanged across the network.

Key Takeaways:

  • How can digitalization bring greater consistency to differing formats for sending and receiving DDQ data
  • Key areas where digitalization can help Relationship Managers (Respondents) manage standard and proprietary questionnaires
  • How digitalization can pave the path for ongoing monitoring
  • Other take-aways and learnings from our panelists
    • Marilyn Lipton, Global Head of Network Management, CITI
    • Sally Jacques, Head Information Management - Investor Services, STANDARD BANK
    • Caroline Godwin, Network Management, EUROCCP
    • Heidi Chung, Sales & Client Enablement, Direct Custody and Clearing, Security Services, HSBC
    • Sanjeev Dheer, CEO, CENTRL

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